We ship worldwide with DHL Express, our trusted logistics partner committed to fast delivery and reduced carbon emissions.

Once your order is confirmed, you will receive an email with full shipping details and a tracking link to monitor your parcel.

Orders are shipped from Milan, Italy, within 1-2 business days, excluding national holidays.

Shipping costs are automatically calculated at checkout based on the delivery address provided.
We do not ship to P.O. Boxes.

Estimated delivery times (from dispatch date)

• Italy: 1-2 business days
• Europe: 3-4 business days
• USA & Canada: 3-5 business days
• Asia: 5-7 business days
• South America: 4-6 business days
• Africa: 3-5 business days
• Australia & Oceania: 6-9 business days

Customs duties and taxes

For orders shipped outside the European Union, custom duties and import taxes may apply and are the responsibility of the recipient.
Omuamoon is not liable for any delays or additional charges due to customs clearance.

Failed delivery

If the courier is unable to deliver your parcel due to recipient’s absence, it will be held at a DHL collection point.
If not picked up within 30 days, we will consider the order cancelled. You will be refunded the purchase amount excluding shipping fees within 14 days.

If you refuse the parcel upon delivery, all incurred costs (including shipping and duties) will be withheld and non-refundable.

Deliveries are managed by our affiliate courier DHL. All shipments sent by Omuamoon are insured against theft and accidental damage. This insurance coverage ceases once the shipment and a written acknowledgement of receipt have been received.

Please be aware that we cannot deliver to post office boxes.

We process and send orders during our main service hours, 8:00 am until 8:00 pm CET, from Monday to Friday, and from 9:00 am until 6:00 pm CET on Saturdays. Kindly note that we do not operate on German public holidays. Your order will be ready for dispatch one business day after the receipt of payment, at the latest. If this were to differ for your order, we will inform you at checkout.

We deliver to over 130 countries worldwide. You can find out the shipping cost directly on the checkout page after entering your shipping address.

Shipping costs and delivery times are automatically calculated by our partner DHL based on the customer’s address.

Shipping times may vary from 1 to 5 business days.

As soon as we have shipped your order, you will receive an email with the tracking number for your parcel. You can check the status of your shipment one to two hours after receiving the email by using the link provided.

Shipped with DHL: Check status of parcel

No additional taxes or customs duties are charged for items that are shipped within the European Union. The prices and shipping costs include VAT and are thus listed as gross prices.If you have any questions, please contact our Customer Care team at: info@omuamoon.com.

The following countries are members of the European Union:

Germany, Austria, Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Cyprus (South Cyprus only).

International orders may be subject to customs clearance procedures, which may cause delays beyond original delivery estimates.
Customs policies vary widely from country to country; contact your local customs office for more information. When ordering from Omuamoon / Astromelia srl you are considered the “importer of record” and must comply with all laws and regulations of the country in which you are receiving the goods.

ALL INTERNATIONAL ORDERS (EXCEPT EU,) MAY BE SUBJECT TO IMPORT DUTIES AND TAXES ONCE A SHIPMENT REACHES YOUR COUNTRY. ADDITIONAL CUSTOMS CLEARANCE CHARGES MUST BE PAID BY YOU; WE HAVE NO CONTROL OVER THESE CHARGES AND CANNOT PREDICT WHAT THEY MIGHT BE

If you choose to refuse your shipments, you will be responsible for any duties, taxes, and/or customs charges that are incurred on the package, and the cost of returning the package to our italy address. This amount will be deducted from your merchandise refund.

Return Policy:

• Merchandise must be returned within 14 DAYS
• Merchandise must not be worn, altered, or washed.
• Merchandise must have all tags attached and be returned in original packaging.
• Merchandise returned without the original security tag, or a damaged security tag, may result in a delayed refund or may not qualify for a refund.

Please Note: Shipping and handling charges are not refundable. Packages that arrive COD may be denied, or the COD amount may be deducted from your return.

The costs of return shipping including any additional charges (customs, taxes, etc.) are to be covered in full by the customer. THIS IS VALID FOR ALL EXTRA CEE COUNTRY.

Sale items may not be returned.

Omuamoon monitors account activity and reserves the right to refuse transactions, assess fees, and/or close accounts based on order or returns behavior.

Pick-up at your door. Help you fill out return forms.

STEP 1: SENT AN EMAIL AT info@omuamoon.com. Select the items you want to return.
STEP 2: Print all the required documents THAT WE EMAIL YOU IN ONE COPY and prepare the box for shipping.
STEP 3: Drop off your package at DHL or schedule a pickup.

OTHERS INTERNATIONAL RETURNS

1. Complete the return form included in your order and securely repackage your merchandise. Cover or remove any original mailing address label or carrier barcodes from package.

2. Place the return form from your original invoice on the outside of your package, along with your customs document, to expedite delivery one COPY .

3. Please send your return to: ASTROMELIA Srl Via Michelangelo Schipa 118, 80122 Naples – Italy

4. Ship your package using a trackable, insured shipping method. Omuamoon cannot accept responsibility for packages we do not ship. Please keep the tracking details for your records.

5. You will receive an email once your return has been processed. Please allow 5 business days from the time we receive your return for it to be processed.

If for any reason the customer is not satisfied with a purchase, the items may be returned UNWORN for a refund within 14 (fourteen) days from the date of receipt of the merchandise. In this case, the costs of return shipping including any additional charges (customs, taxes, etc.) are to be covered in full by the customer.

To make a return, your items need to satisfy the following conditions:

• They must be in their original condition, unused, unaltered and unwashed
• They must be returned with all their original tags attached and intact
• They must be returned with their original package
• They must be returned from the same country in which the delivery was made.

In accordance with the consumer protection legislation, you have the right to return the products you purchased without incurring any penalty and without the need to provide any reason, by informing Astromelia S.r.l. within fourteen (14) days from the date you received them.

If for any reason you are not satisfied with your purchase, you can use the “Return Form” on this page by carefully filling in all the mandatory fields. Complete the online form with the requested information, including the details of each item, the quantity of items you wish to return and the reason for the return (the latter is not mandatory).

Complete the return form on our website or contact us by mail at info@omuamoon.com or use our what’s up service on web site omuamoon.com.

You will receive by email the proforma invoice for the return to be included in the package. If you request our UPS express service we will email you shipping label us well.

If you are returning the package from outside the European Union, you will need to complete one copies. These documents are necessary for customs clearance and must be given to the carrier. Call the carrier to schedule the collection of the package.

Once we receive your items at our warehouse, we will process the return within seven (7) working days. You will receive an email notification once your return has been received and processed.

Returns that do not meet the abovementioned conditions or that have missing or incomplete customs documentation can be rejected and sent back to the carrier.

Once the return has been accepted, the refund will be issued back to the payment method used at the time of purchase.

If we don’t receive the return shipping, we will have it collected by you at your own expense. Shipping costs will not be refunded for the items which were returned by using our free collection service.

With the exception of the abovementioned conditions, the time it takes to receive the refund for the returned goods depends on the payment method used: Payment through CreditCards: refunds will be issued to your CreditCards.

If your order is shipped to a destination within the EU, all sales taxes (VAT) will be refunded. Outside the EU, customs duties and sales taxes CANNOT be refunded.

We are currently unable to support exchanges through order@omuamoon.com. You can return your original order, get a refund and place a new order. Your original order will be refunded once received and you can reorder it at any time.